Last updated: October 2026

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City Fiestas is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and the rights you have in relation to your personal information.

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1. Who We Are

City Fiestas is a trading name of Savachy Marketing Ltd, a company registered in England and Wales.

Throughout this Privacy Policy, “City Fiestas”, “we”, “us” and “our” refers to Savachy Marketing Ltd trading as City Fiestas.

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For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, City Fiestas acts as a data controller in relation to personal information that we collect and process.

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If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

Email: info@cityfiestas.com

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2. Information We Collect

We may collect personal information that you provide directly to us when you:

• purchase or book a ticket for a City Fiestas event;

• register for or attend an event;

• subscribe to our mailing list;

• contact us by email, social media or other communication channels;

• submit an enquiry, feedback or complaint;

• interact with our website;

• participate in competitions, surveys or promotional activities; or

• otherwise interact with City Fiestas.

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Depending on how you interact with us, this information may include:

• your name;

• email address;

• telephone number;

• date of birth or age where required for an event;

• booking and ticket information;

• event attendance information;

• marketing preferences;

• communications you have had with us;

• information contained in enquiries, feedback or complaints;

• information provided through social media platforms; and

• technical information relating to your use of our website.

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We do not generally seek to collect sensitive personal information. Please avoid providing sensitive personal information to us unless it is necessary for us to deal with your request.

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3. Information Collected Automatically

When you use our website, certain technical information may be collected automatically.

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This may include information such as:

• IP address;

• browser type and version;

• device type;

• operating system;

• approximate location derived from technical information;

• pages visited;

• how you arrived at our website;

• links clicked;

• time spent on pages; and

• other information about how you interact with our website.

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We may collect this information through cookies, analytics technologies and similar technologies.

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4. Cookies and Analytics

Our website is hosted and operated using Wix, which may use cookies and similar technologies to provide website functionality, security and performance.

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We also use Google Analytics 4 (GA4) to understand how visitors use our website and to analyse website traffic and performance.

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GA4 may collect information about how you interact with our website, such as pages visited, events or actions taken, device information and other technical information.

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Where required by law, non-essential cookies and similar technologies will only be used with your consent. You can manage or withdraw your cookie preferences through the cookie controls available on our website and/or through your browser settings.

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We may also use other analytics, advertising or tracking technologies from time to time. Where these technologies process personal information, they will be used in accordance with applicable data protection and cookie laws.

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5. How We Receive Your Information

We primarily collect personal information directly from you.

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We may also receive information from third parties and service providers involved in delivering our events and services.

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For example, where you purchase a City Fiestas ticket through Fatsoma, Fatsoma may provide us with information associated with your booking or ticket purchase.

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We may also receive information from:

• ticketing platforms;

• event partners and venues;

• marketing and email platforms;

• social media platforms;

• advertising platforms;

• website and technology providers; and

• other suppliers involved in operating our events and business.

These third parties may have their own privacy policies governing their processing of your information.

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6. How We Use Your Information

We use personal information where necessary to operate our business, provide our services and communicate with our customers.

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Depending on the circumstances, we may use your information to:

• process and manage ticket purchases and bookings;

• provide information about events you have booked;

• communicate important changes relating to an event;

• provide customer service and respond to enquiries;

• process complaints and feedback;

• administer event attendance;

• maintain records of bookings and transactions;

• send marketing communications where permitted;

• manage our mailing list;

• understand how customers interact with our website;

• analyse website traffic and improve our website;

• improve our events, services and marketing;

• prevent fraud and misuse;

• maintain the security of our website and systems;

• comply with legal and regulatory obligations; and

• establish, exercise or defend legal claims.

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7. Legal Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

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Depending on the circumstances, we may rely on one or more of the following lawful bases:

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Contract

We may process information where it is necessary to enter into or perform a contract with you, such as processing a ticket purchase or providing information about an event you have booked.

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Legitimate Interests

We may process information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.

This may include operating and improving our business, analysing website usage, managing customer relationships, preventing fraud and sending certain marketing communications where permitted by law.

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Consent

We may rely on your consent where required, including for certain marketing communications and non-essential cookies or similar technologies.

You can withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

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Legal Obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

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8. Marketing Communications

If you subscribe to our mailing list or otherwise provide your details for marketing purposes, we may send you information about City Fiestas events, offers, announcements and related services.

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Our mailing list is managed using Brevo, which acts as a service provider and processor for us and may store your contact information on our behalf.

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You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us at info@cityfiestas.com.

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Where applicable, we will only send direct marketing in accordance with the consent or other lawful basis required under applicable law.

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Unsubscribing from marketing communications will not prevent us from sending essential communications relating to a booking or event you have purchased or otherwise agreed to participate in.

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9. Who We Share Your Information With

We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.

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These may include:

Wix

Our website is hosted and operated using Wix. Wix may process personal information on our behalf in connection with website hosting, functionality, security and related services.

Brevo

We use Brevo to manage our mailing list and send email communications. Brevo may store your name, email address and other information necessary to manage our communications with you.

Fatsoma

We may use Fatsoma as an event ticketing and event management platform. Where you purchase a ticket through Fatsoma, information associated with your booking may be processed and shared with us for the purposes of administering your booking and event attendance.

Google

We use Google Analytics 4 to analyse website usage and performance. Google may process technical and usage information in connection with this service.

We may also use other Google services or advertising products from time to time.

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Other suppliers and partners

We may share relevant information with venues, event partners, suppliers, technology providers, professional advisers, payment providers, advertising platforms and other service providers where reasonably necessary to operate our business or provide our services.

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We do not sell your personal information.

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10. International Transfers

Some of the third-party service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

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11. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• provide our services;

• maintain appropriate business and transaction records;

• comply with legal, accounting or regulatory requirements;

• resolve disputes;

• enforce agreements; or

• establish, exercise or defend legal claims.

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Marketing information will generally be retained until you unsubscribe or otherwise object, subject to our need to retain limited information to ensure that we respect your marketing preferences.

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Retention periods may vary depending on the type of information and the reason it is being processed.

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12. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

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However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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13. Your Data Protection Rights

Depending on the circumstances and subject to applicable legal requirements and exemptions, you may have the following rights:

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Right to be informed

You have the right to understand how your personal information is collected and used. This Privacy Policy provides information about our processing activities.

Right of access

You can ask us whether we hold personal information about you and request a copy of that information.

Right to rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information.

This right is not absolute and there may be circumstances where we are legally entitled or required to retain certain information.

Right to restrict processing

In certain circumstances, you can ask us to restrict how we use your personal information.

Right to data portability

Where applicable, you may request that personal information you have provided to us is supplied to you or transferred to another organisation in a structured, commonly used and machine-readable format.

Right to object

You may have the right to object to certain processing of your personal information, including processing based on legitimate interests and direct marketing.

You can object to direct marketing at any time by using the unsubscribe mechanism in our marketing communications or by contacting us.

Rights relating to automated decision-making

You have certain rights in relation to automated decision-making and profiling where such processing has a legal or similarly significant effect.

We do not currently use automated decision-making to make decisions that have legal or similarly significant effects on individuals.

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14. How to Exercise Your Rights

To exercise any of your data protection rights, please contact:

Email: info@cityfiestas.com

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We may need to request additional information from you to verify your identity before processing certain requests.

We will respond to valid requests within the timeframe required by applicable data protection law.

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15. Third-Party Websites

Our website, emails and social media communications may contain links to third-party websites or services.

Those websites operate independently from City Fiestas and may have their own privacy policies. We recommend reviewing the relevant privacy policy before providing personal information to any third-party website.

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We are not responsible for the privacy practices, content or security of third-party websites.

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16. Children's Privacy

Our events may be subject to minimum age requirements, and our website and services are not specifically directed towards children.

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We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

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If you believe that a child has provided personal information to us inappropriately, please contact us at info@cityfiestas.com.

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17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or the way we process personal information.

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The latest version will be published on our website with the date of the most recent update.

We encourage you to review this Privacy Policy periodically.

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18. Contacting Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise any of your data protection rights, please contact:

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City Fiestas
A trading name of Savachy Marketing Ltd
Email: info@cityfiestas.com

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19. Complaints

If you have concerns about how we have handled your personal information, please contact us first at info@cityfiestas.com so that we have an opportunity to address your concerns.

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You also have the right to make a complaint to the UK's data protection regulator:

Information Commissioner's Office (ICO)

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The ICO provides information about your data protection rights and how to make a complaint through its website.

 

​City Fiestas 2026