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Frequently Asked Questions

HOW DO I REQUEST A REFUND?


City Fiestas is the ONLY events brand that offers refunds up to 1 day before the event start time, so you can have peace of mind if your plans change. You are free to request a refund by submitting the Refund Form on the following page:




WHAT IS FRESHERS WEEK?


Freshers week, also known as “Welcome Week” by some universities, describe the first week of the academic term at university, before lectures have officially started. This is the time that thousands of students move into their university accommodations, tour their campus, visit the Freshers Fair organised by almost all universities to sign up to societies- and, most fun of all- meet and make new friends by going to the mouth-dropping parties organised by us, City Fiestas. Freshers Week is the best time to get to know London and have endless fun at VIP clubs, gorgeous roof-top terraces, skyscrapers or lavish boat parties.

At first, freshers week may seem quite daunting, especially if you’re moving away from your friends and family. You’re not quite sure what to expect and may find it difficult getting out of your comfort zone. You’re not alone! However, we’re here to assure you that many students regard it as one of the best experiences of their lives.

If you’re staying with a university affiliated accommodation, there will be a ton of other ‘freshers’ within close proximity. Do take some time to unpack early, knock on a few doors to introduce yourself to your neighbours & flat-mates. You never know, they may end up being your ‘pre-drinks partners’ for the entire year! You can also expect to meet fellow first-years whilst attending several freshers events and socials, held at the town’s most popular bars and nightclubs. You can find a list of events in the ‘Freshers Tickets’ section above.




WHAT ARE FRESHERS WRISTBRANDS?


If you’re planning on attending multiple freshers events during freshers week, you may benefit from purchasing a Freshers Wristband. It essentially provides you access to all the associated freshers events and saves you money (rather than buying a ticket for each event separately – which can get pretty costly!) Once you purchase one, you’ll be able to collect your wristband on arrival – collection details will be provided via e-mail. You can find wristband/event details in the ‘Freshers Tickets’.




WHAT DO I DO UPON ARRIVAL AT UNIVERSITY?


While there may be a number of welcome talks and taster sessions scheduled, the most important task all students must complete is registration & enrolment. This is usually split into two parts – online registration, which can be completed from home before you move, and collection of your ID card from campus. Don’t worry, you’ll be sent all the relevant documents in advance by your university.

It’s also a good idea to register with your local GP as soon as possible. It’s likely you’ll encounter ‘fresher’s flu’ – the sickness and tiredness some students experience as a result of a lack of sleep, poor diet and a dramatic change in routine.

In addition to this, make time to familiarise yourself with the campus and accommodation while you’re free from the responsibility of lectures – wise up on where your library, lecture buildings and students’ union are, as well as your local food shops, mall and launderette (if your accommodation doesn’t provide washing facilities).




CAN NON-UNIVERSITY STUDENTS ATTEND?


Of course!




IS IT OPEN TO ALL UNIVERSITIES?


Of course!




THE EVENT IS SOLD OUT, IS THERE ANY WAY TO STILL ATTEND?


It depends!




HOW DO I BOOK A TABLE?


Message us!




CAN I CHANGE THE NAME ON THE TICKET?


Of course! Contact us.




WHO DO I CONTACT ABOUT AN EVENT?


Message us or get in touch with our team of promoters.




CAN I SELL MY TICKET TO SOMEONE ELSE?


This depends. You must ask the organiser.





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